Project Specialist (Intern) 1. Job Posting Category: Customer Service 2. Job Description： Work on the projects related with customer experience, including:
. Involve in requirements analysis, evaluate project impacts on customer experience;
. Do user acceptance testing and give change requests on workflow or web page wording if needed,
. Coordinate training to CSA (Customer Service Associates),
. Involve in project postmortem analysis, evaluate if project goals achieved and how is the impact on customer experience.
. Voice of Customer data analysis and report draft
負責客戶服務部門的相關項目活動，包括： . 參與需求分析，評估項目對客戶體驗的影響， . 用戶驗收測試，如有必要對操作流程和頁面文字給出修改意見， . 負責協調幫助頁面的開發， . 負責協調對客戶服務中心的同事進行培訓， . 參與項目總結分析，評估項目目標是否實現以及對客戶體驗的影響。 . 客戶之聲分析及月報制作. 3. Basic Qualifications 1. Bachelor degree or above 2. English skill both in written and verbal 3. Effective communicator, who can make things simple, with the ability to explain one thing in multiple ways so that ensure understanding 4. Logical thinking
